O-TECH Privacy Policy

Version: V1.0 | Effective Date: January 1, 2026 | Last Updated: January 1, 2026

[Important Notice]

Shanghai O-TECH Information Technology Co., Ltd. (hereinafter referred to as "O-TECH", "we" or "the Company") understands the importance of your personal information and will do our best to protect your personal information security. We are committed to maintaining your trust and abiding by the following principles to protect your personal information: principle of balancing rights and responsibilities, principle of clear purpose, principle of consent, principle of minimum necessity, principle of ensuring security, principle of subject participation, principle of openness and transparency, etc. At the same time, we commit to adopting corresponding security protection measures to protect your personal information in accordance with mature security standards in the industry.

Please carefully read and understand this Privacy Policy before using our products or services. Once you start using the services provided by O-TECH's official website (www.otechsolution.com) and its sub-domain platforms (such as rcep.otechsolution.com), you fully understand and agree to this policy. If you have any questions about this policy, please contact us through the contact information provided at the end of this policy.

I. Scope of Application

This Privacy Policy applies to personal information collected, used, stored, shared, and protected by O-TECH through the following methods:

O-TECH's official website (www.otechsolution.com) and all its sub-pages;
O-TECH's Global Trade Digital Application Platform (rcep.otechsolution.com and other sub-domains);
Online consultation, appointment for demo, solution download, intelligent classification trial, and other services provided through the official website;
Third-party services or features embedded in the official website (if any).

This policy does not apply to:

Services provided by third-party partners of O-TECH's products or services, which are subject to the third-party's privacy policy;
Other third-party websites or services you access by clicking links on the official website.

II. What Information We Collect

We only collect and use your personal information for the purposes described in this policy. Personal information refers to various information recorded in electronic or other forms that can individually or in combination with other information identify a specific natural person's identity or reflect specific natural person's activities.

2.1 Information You Actively Provide

When you use the following services, we may collect information you actively provide:

Contact and Consultation: When you submit information through forms such as "Contact Us", "Book Consultation", or "Get Solution" on the official website, we may collect your name, company name, position, phone number, email address, location, business needs description, etc.;
Account Registration/Trial Application: When you apply to trial the intelligent classification platform or other digital tools, we may collect your username, password, phone number, enterprise information, etc.;
Customer Service Communication: When you communicate with us through official website customer service channels (such as online customer service, 400 phone, email), we may record communication content, contact information, etc., to provide you with follow-up services.

2.2 Information We Automatically Collect

When you visit our official website, we may automatically collect the following information:

Device and Log Information: IP address, browser type and version, operating system type, device model, access time, accessed pages, duration of stay, click stream data, etc.;
Cookie and Similar Technology Information: We use cookies, local storage, and other technologies to record your preference settings, login status, etc., to improve your browsing experience. Please refer to the "Cookie Policy" section for details.

2.3 Information We Lawfully Obtain from Third Parties

Subject to applicable laws and regulations, we may obtain your publicly available enterprise information (such as business registration information) from public sources or third-party partners to verify enterprise identity and provide more precise industry solution recommendations.

III. How We Use Your Information

We strictly abide by the provisions of laws and regulations and our agreements with you, using the collected information for the following purposes:

Service Provision and Response: Process your consultation requests, demo appointments, solution download applications, and arrange dedicated consultants to contact you;
Product and Service Improvement: Based on user feedback and usage data, optimize the performance and user experience of AI intelligent products such as intelligent classification, tariff calculation, and risk early warning;
Personalized Recommendations: Based on your industry attributes (such as biomedicine, automotive manufacturing, energy and chemicals) and business needs, push relevant industry solutions, case studies, or policy interpretations to you;
Compliance and Security Management: Used for identity verification, security prevention, fraud monitoring, archive backup to ensure the security of products and services we provide to you;
Legal Compliance: To comply with applicable laws and regulations, respond to judicial or administrative orders, and protect the legitimate rights and interests of us or third parties.

3.1 Use Restrictions

We will not use your personal information for purposes not stated in this Privacy Policy, nor will we use your personal information for any automated decision-making (such as user profiling) that has a significant impact on you, unless we have obtained your explicit consent in advance or unless otherwise provided by laws and regulations.

IV. Sharing, Transfer, and Disclosure of Information

4.1 Sharing

We will not share your personal information with any company, organization, or individual outside O-TECH, except in the following circumstances:

With Your Explicit Consent: After obtaining your separate consent, we will share your personal information with other parties;
Sharing with Affiliated Companies: Your information may be shared among O-TECH's affiliated companies, and we will only share necessary personal information, which shall be subject to the purposes stated in this Privacy Policy;
Service Providers: We may entrust third-party service providers (such as cloud server providers, email service providers, data analysis service providers) to process your information to support our provision of products or services to you. We will only share your personal information for legitimate,正当, necessary, specific, and explicit purposes, and will only share personal information necessary for providing services. Our service providers are not authorized to use the shared personal information for any other purpose;
Required by Laws and Regulations: According to the provisions of laws and regulations, litigation dispute resolution needs, or requirements from administrative or judicial authorities, we may externally share your personal information.

4.2 Transfer

We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:

Transfer with your explicit consent;
When involving merger, acquisition, or bankruptcy liquidation, if personal information transfer is involved, we will require the new company or organization holding your personal information to continue to be bound by this Privacy Policy, otherwise we will require the company or organization to re-seek your authorization consent.

4.3 Disclosure

We will only disclose your personal information in the following circumstances:

With your explicit consent or based on your active choice;
Based on the requirements of laws and regulations, litigation, or mandatory requirements from government authorities.

V. Information Storage and Protection

5.1 Storage Period

We will retain your personal information only for the period necessary to achieve the purposes stated in this policy. After the retention period expires, we will delete or anonymize your personal information, unless otherwise required by laws and regulations or you have agreed to a longer retention period.

5.2 Security Protection

We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, use, modification, damage, or loss. These measures include but are not limited to:

Using SSL encryption for data transmission;
Implementing access controls for internal data;
Regular security audits and vulnerability scanning;
Training employees on personal information protection.

5.3 Security Incident Response

In the event of a personal information security incident, we will promptly inform you of the basic situation and potential impacts of the incident, the measures we have taken or will take, suggestions for your self-protection and risk reduction, and our corrective measures. We will also promptly report the incident handling situation to relevant regulatory authorities.

VI. Your Rights

Under applicable laws and regulations, you have the following rights regarding your personal information:

Right to Access: You have the right to access your personal information, except for exceptions provided by laws and regulations;
Right to Correction: You have the right to request us to correct inaccurate personal information;
Right to Deletion: You have the right to request us to delete your personal information in the following circumstances: (1) The purpose of processing has been achieved or cannot be achieved; (2) You have withdrawn your consent; (3) We have processed personal information illegally; (4) We have failed to comply with legal obligations to delete personal information;
Right to Restriction of Processing: You have the right to request us to restrict the processing of your personal information;
Right to Data Portability: You have the right to request us to transfer your personal information to another controller;
Right to Object: You have the right to object to our processing of your personal information based on our legitimate interests;
Right to Lodge a Complaint: You have the right to lodge a complaint with the supervisory authority.

To exercise the above rights, please contact us through the contact information provided at the end of this policy. We will respond to your request within 30 days.

VII. Information Protection for Minors

Our products and services are primarily designed for adults. We do not knowingly collect personal information from minors. If we discover that we have collected personal information from a minor without verified parental consent, we will delete such information as soon as possible.

VIII. Cross-Border Transfer of Information

As a global company, your personal information may be transferred to, stored, and processed in countries other than your country of residence. We will ensure that such transfers comply with applicable laws and regulations and adequately protect your personal information.

IX. Third-Party Services

This Privacy Policy does not apply to products or services provided by third parties. When you use third-party services, their privacy policies apply. We recommend that you carefully read the privacy policies of third parties before using their services.

X. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes to this policy will be announced on this page. For significant changes, we will provide prominent notices through the official website or other appropriate means.

Unless otherwise specified, the updated Privacy Policy will take effect from the date of publication.

XI. Contact Us

If you have any questions, comments, or suggestions about this Privacy Policy, please contact us through the following methods:

Company Name: Shanghai O-TECH Information Technology Co., Ltd.
Contact Address: [To be filled in]
Customer Service Hotline: 400-099-9825
Email: [To be filled in]